Ring: Castle On The Hill | Paparazzi Jewelry

Thank you for visiting and shopping Pineapples and Palm Trees. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy**

Pineapples and Palm Trees ships to addresses within the U.S., and APO/FPO/DPO addresses.

Most orders are processed within 24 hours. However, as a general rule of thumb, please allow 2 business days for processing.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone/text.

Shipping charges for your order will be calculated and displayed at checkout.

Shipments are made via the United States Postal Service and are sent either First Class or Priority.

When your order is processed, you will receive an email notification with tracking information. You can go to the USPS, enter your tracking number and see where your package is in the process.

Pineapples and Palm Trees is not liable for any product(s) damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy**

Currently, we do not ship outside the U.S. except for APO/FPO.  If you are outside of the U.S. and would like an item shipped, you may make the request to support@pineapplesandpalmtrees.net.  Please include the full address its going to, and we will make efforts to make an accommodation. 

Our Refund Policy provides detailed information about options and procedures for returning your order, if needed.

Please review our FAQ’s should you have more questions or contract us directly at support@pineapplesandpalmtrees.net.

** Please note that since the Covid pandemic, the USPS has experienced extended delays, which is beyond the control of Pineapples and Palm Trees. Additionally, even though shipped items contain tracking information, we are finding that USPS is not consistently scanning all packages, even though that is part of the service.  

As stated above, if we find an extended delay, we will contact you.  In the mean time, if you have any questions please do not hesitate to ask us here at support@pineapplesandpalmtrees.net or contact your local Postal Service office. 

Thank you for shopping my Pineapples and Palm Trees boutique!

I hope you love all that you have purchased. I understand when you buy online, sometimes, it just doesn't work out. If for any reason, you are not 100% satisfied with your purchase, you can exchange it or return it for store credit*. At this time, full cash refunds are not an option, only exchanges or store credit.

Returns and exchanges may be made up to 14 calendar days from the date you purchased it. Customers are responsible for all return shipping costs; original shipping costs are non-refundable, and they do not apply towards store credit or an exchanged item.

Any product you return or exchange must be in the same condition you received it and in the original packaging. Once this has been verified, you will be notified of your return status.

If you have any questions on how to return your item, please contact us here or at customer support at support@pineapplesandpalmtrees.net. We are here to help!

Returns/exchanges are not accepted for handcrafted items, however please contact us if you have problems with your order.

*Excludes handmade items.